Knowledge Center

The Bull Bitcoin Knowledge Center offers resources, guides, and tutorials to help with account setup, verification, and Bitcoin transactions, along with contact options for personalized assistance

1. In the Bull Bitcoin app

2. By email

3. Bull Bitcoin Prime intake form

Table of contents

Bull Bitcoin is a non-custodial Bitcoin exchange that allows you to Buy, Sell and Spend Bitcoin directly with your own Bitcoin wallet. Our services are designed to let you retain full control of your bitcoin during the process. You Buy, Sell or Spend Bitcoin on this platform directly with your own Bitcoin wallet and we are never custodians of your bitcoin.

Our basic services: Buy and Sell Bitcoin

• Pay Bills - Provide the bill payment details, and transfer Bitcoin to the specified address and Bull Bitcoin will then send fiat to pay your bill. It's that simple!

• Account balances - Sell Bitcoin and send fiat directly into your Bull Bitcoin account balance, or to the balance of another Bull Bitcoin user.

Pay with Bitcoin services

• 🇨🇦 Send an EFT payment or wire transfer to anyone in Canada with Bitcoin

• 🇨🇦 Pay off or top-up a Canadian Credit card with Bitcoin

• 🇨🇦 Pay up to 14,000 billers from our biller list with Bitcoin

• 🇨🇷 Send a SINPE Movil payment to anyone in Costa Rica with Bitcoin

• 🇨🇷 Send a bank transfer (IBAN) in USD or CRC to anyone in Costa RIca with Bitcoin

• 🇪🇺 Send a SEPA or SEPA INSTANT payment to anyone in Europe with Bitcoin

• 🇲🇽 Send a SPEI payment to anyone in Mexico with Bitcoin

Self-custody

Non-custodial means that we are never custodians of your bitcoins. There is no hosted Bitcoin wallet in the application. You Buy, Sell or Spend bitcoins directly with your own Bitcoin wallet. Our services are designed to let you retain full control of your bitcoins during the process.

Not your keys - not your coins.

We have always advised Bitcoin users to keep their bitcoins in their own Bitcoin wallet, rather than in an exchange wallet. You do not control your bitcoins until you control the private key.

1. Custodial exchanges are big honey-pots and they’re constantly targeted by hackers.

2. Your Own Self-custody Solution is Way More Secure.

3. Exchanges might not actually be holding onto your Bitcoin.

4. You’re Not Exposed to Confiscation.

5. You Can Only Preserve Your Privacy if You Self-custody.

6. Nobody Can Censor You If You Self-custody.

7. Self-custodying Empowers You and Transforms You into a Sovereign Individual.

To open an account at Bull Bitcoin, all you need to do is provide an email address and a password. Having an account simply allows you to login to the Bull Bitcoin app, and does not mean that you have a business relationship with Bull Bitcoin. There is no contract or paperwork needed to open an account.

Identity verification basics

For legal and security reasons, Bull Bitcoin may need to verify your identity before you can use Bull Bitcoin's services. Our philosophy is that you shouldn't give more information than required for a particular service. Please understand that:

• Not all services require the same levels of identity verification.

• Not all identity verification requirements are the same depending on your country.

• Identity verification may not be required for some services depending on the transaction amounts.

Account Types

Bull Bitcoin offers two types of Account - Business and Personal. It is important to decide which account best suits your needs.

What you will need

To open an account at Bull Bitcoin, all you need to provide is an email address and a password.

4. Add your personal information

5. Complete ID verification:

How to Sign Up

• Email

• Password

• Verify your email

• Referral codes

• Choosing business account

• Terms and conditions

• Privacy policy

Follow the step-by-step guide below to create your account.

Why secure your account?

If an unauthorized person gets access to your account, they will be able to do the following:

• View and export the personal information you have provided for identity verification.

• View and export your transaction history.

• Conduct Bitcoin transactions using your identity.

• Steal funds from your Bull Bitcoin account balance by purchasing Bitcoin using your account and sending it to an unauthorized Bitcoin address.

Account security basics

• Secure your email account

Security basics

• When choosing a password, do not reuse the same password you use for another website. This is very important. Choose a unique password!

• Do not share your password with anyone else. Ideally, keep it in a secure password manager, or completely offline.

Tips for Creating a Secure Password

1. Use a Long Password:

   • Aim for at least 12 characters. The longer the password, the harder it is to crack.

2. Include a Mix of Characters:

   • Use a combination of uppercase letters, lowercase letters, numbers, and special characters (e.g., !, @, #, $, %, ^, &, *).

3. Avoid Common Words and Phrases:

   • Don't use easily guessable words or phrases like "password," "123456," or "qwerty."

4. Avoid Personal Information:

   • Do not include easily accessible personal information such as your name, birthdate, or address.

5. Use a Passphrase:

   • Combine unrelated words into a phrase. For example, "BlueHorse!77Cloud*Sky" is more secure than a single word.

6. Use Unique Passwords for Different Accounts:

   • Never reuse passwords across multiple sites. If one account is compromised, others are still secure.

7. Consider Using a Password Manager:

Examples of Secure Passwords

1. Randomly Generated:

   • J8&gF3z!rT$2Kq9

   • 4%ZpT7@mN1*Vw6X

2. Using a Passphrase:

   • Sunny!Day$In^June45

   • Purple#Mountain@Horse21

3. Combination of Words and Characters:

   • Coffee@Rain!92Sunrise

   • Book*Tree#123!Moon

Additional Tips

• Regularly Update Passwords:

  • Change your passwords periodically, especially if you suspect a breach.

• • Add an extra layer of security by requiring a second form of verification, such as a text message code or authentication app.

• Be Wary of Phishing:

  • Be cautious of emails or messages asking for your password. Always verify the source before entering your credentials.

• Check for Breaches:

By following these tips and using the examples as a guide, you can create strong, secure passwords that help protect your online accounts from unauthorized access.

How to Reset Your Password

1. Navigate to Login Page: Go to the Bull Bitcoin login page.

3. Enter Email: Enter the email address associated with your account.

4. Follow Instructions: Check your email for a reset link and follow the instructions to create a new password.

Bull Bitcoin is currently available to citizens and residents of the following countries

Login with Password

2. Enter Email and Password: Input your registered email address and password.

3. Click 'Login': Access your account by clicking the login button.

Magic Login

2. Select 'Magic Login': Click on the 'Magic Login' option.

3. Enter Email Address: Provide your registered email address.

4. Check Email: Open the email sent by Bull Bitcoin and click the login link to access your account without a password.

Next Steps...

Congratulations - you are ready to go! Take some time to navigate around the BullBitcoin.com site. You can always get back home by clicking on DASHBOARD.

Why Use a Business Account?

Using a Business Account instead of a Personal Account will allow you to use bank accounts registered in your corporation's name, and all transaction receipts will include the name of your corporation. A business account on Bull Bitcoin offers higher transaction limits, priority support, and specialized tools for managing Bitcoin transactions, ideal for businesses integrating Bitcoin into your operations.

What Will Change?

Switching to a business account provides higher limits, enhanced security, detailed reporting, and multi-user management capabilities.

Business Account Verification

Phone verification is both quick and simple. There are three methods to veriy your phone number:-

1. SMS Verification

• Select country

• Enter phone number

  • This number must be able to accept SMS messages - landlines and certain VOIP numbers may not be able to be verified.

• You will receive an SMS message to the number

• Screenshots

2. Verification via Phone Call

• Select country

• Enter phone number

• We will send an SMS

• If you don't receive it, select call me instead

• What's app option

• Screenshots

3. WhatsApp verification

• Select country

• Enter phone number

• We will send an SMS

• If you don't receive it, select call me instead

• What's app option

• Screenshots

Services availability based on identity verification

Transaction Limits based on identity verification

Different verification for different countries

Identity verification Levels

What is Identity Document Verification?

To fully verify your account, you need to provide a government-issued identity document as well as a selfie. This can be done using two methods:

1. Automated identity verification: this is the same across all countries

2. Manual identity verification: this is the same across all countries

Our Know-Your-Client (KYC) Policy

For legal and security reasons, Bull Bitcoin may need to verify your identity before you can use Bull Bitcoin's services. Our philosophy is that you shouldn't give more information than required for a particular service. Please understand that:

• Not all services require the same levels of identity verification.

• Not all identity verification requirements are the same depending on your country.

• Identity verification may not be required for some services depending on the transaction amounts.

Occupation and Source of Income

For legal reasons, we are required to collect information on the source of your funds. As a result, the verification process requires your occupation and source of income. This needs to be compatible with the transaction volumes you are doing.

Occupation Examples:

• Accountant, engineer, trucker, etc.

Source of Income Examples:

• Student with money from my parents

• I won the lottery

• I have an online business

• I sold my house

• I am retired with a pension

• I am an investor

When a customer uses Bull Bitcoin for the first time, they are prompted to enter an email address and set up a password. This is called Level Registered. This level does not allow any transaction.

Requirements

Limited verification means that we have not verified your identity, but we have still collected some information about you:

1. Verified email address

2. Verified phone number

3. First and Last name

What does Limited Verification allow me to do?

For Canadians

❌ You can't sell more than $1000 worth of Bitcoin per day

❌ You can't pay more than $1000 worth of bills For Costa Rica

❌ You can't fund your account to buy bitcoin

For European Union

❌ You can't do anything

For Costa Rica

❌ You can't sell more than $1000 worth of Bitcoin per day

❌ You buy Bitcoin with a Costa Rica bank account (unless you have SINPE)

Which verification option you should choose?

Increased verification will increase limits to Buy, Sell and Fund your account. Consult the table below to decide which level of verification best suits your needs.

*All amounts are in Canadian Dollars (CAD) **Funding providers and banks may have limits.

How does automated verification work?

• What is InCode?

• What is the process?

• How long does it take?

• It's way better

Does automated verification respect my privacy?

• Data is deleted after 30 days

• Data is never shared with anyone else

Opting-out with manual verification

• It will take much longer

• It is more complicated

• We require more information

• Data is not shared with a third party

How to Verify with SINPE Movil

What are the Verification requirements?

The Verfication requirements are the same across all countries.

1. First and last name: your legal name as it appears on your bank account

2. Phone number must be verified: a phone number we can reach out at

3. Your residential address: where you live

4. Your date of birth: as it appears on your passport

What is occupation or source of income?

Tell us your job description or how you make money. The general idea is that, for legal reasons, we need to have an idea of where you get your money and this source of income needs to be compatible with the transaction volumes you are doing

Examples:

• Accountant, engineer, trucker, etc.

• Student with money from my parents

• I won the lottery

• I have an online business

• I sold my house

• I am retired with a pension

• I am an investor

What is Identity document verification?

Generally, you need to provide a government-issued identity document as well as a selfie. This can be done using two methods:

1. Automated identity verification: this is the same across all countries

2. Manual identity verification: this is the same across all countries

Which verification option you should choose?

Increased verification will increase limits to Buy, Sell and Fund your account. Consult the table below to decide which level of verification best suits your needs.

What is Two-Factor Authentication?

Two-Factor Authentication (2FA) is a security process that requires users to provide two different authentication factors to verify their identity. This typically involves something the user knows (like a password) and something the user has (like a smartphone or hardware token). By combining these two factors, 2FA adds an extra layer of security beyond just a username and password, making it significantly harder for unauthorized individuals to gain access to accounts and sensitive information.

Why is Two-Factor Authentication Important?

2FA is crucial because it significantly reduces the risk of account breaches and unauthorized access. Even if a password is compromised through phishing, data breaches, or other means, the second factor—such as a code sent to your phone—provides an additional barrier for attackers. This enhanced security measure helps protect personal information, financial data, and other sensitive content, making it a vital tool in safeguarding your online presence.

Using Two-Factor Authentication on your Bull Bitcoin account will help protect against unauthorized access to the following:-

• Your personal information (Name, address, Date of Birth etc.)

• Your transaction history

• Your recipients details

• Your Bull Bitcoin Balance*

*BULL BITCOIN IS A NON-CUSTODIAL BITCOIN EXCHANGE, HOWEVER, ANY CASH BALANCE ON YOUR BULL BITCOIN ACCOUNT BALANCE MAY BE AT RISK SHOULD YOUR ACCOUNT BE ACCESSED WITHOUT AUTHORIZATION.

How to Add Two-Factor Authentication to Your Account

Adding Two-Factor Authentication (2FA) to your account is typically straightforward.

1. Log in to your account and navigate to the security or account settings section.

2. Click on the 'Profile' icon in the top right-hand section of the screen and select SETTINGS.

3. Look for an option labeled "Two-Factor Authentication," "2FA," or "Multi-Factor Authentication."

4. Follow the prompts to enable 2FA, which usually involves selecting a verification method such as an authentication app (like Google Authenticator or Authy), SMS text messages, or a hardware token.

5. If using an app, you'll need to scan a QR code or enter a setup key provided by the website.

6. Once set up, you'll be asked to enter a code from your chosen method whenever you log in, providing an extra layer of security to your account.

Reset Two-Factor Authentication (2FA)

1. Contact Support: If you lose access to your two-factor authentication (2FA), contact Bull Bitcoin support for assistance.

2. Verify Identity: Provide the necessary identification documents as requested by support for verification.

3. Follow Instructions: Follow the provided instructions to disable or reset your 2FA.

4. Re-enable 2FA: Once access is restored, set up a new 2FA method for enhanced security.

How to Manually Verify your Identity

1. Upload identity document

2. Upload selfie of you holding an ID

3. Upload a proof of residence

Acceptable Documents

Identification

• Name

• Date of Birth

• Valid - not expired

Examples

• Passport

• Drivers Permit

Proof of Address

• Official Letterhead

• Dated in the last 3 months

• Name

Examples

• Credit card bill or bank statement

• Utilities Bill

Funding Methods

*All fees are show in Canadian Dollars (CAD).

**During business hours (Mon-Sun 09:00-01:00).

***Fees may be charged by your bank.

**** Some banks allow up to $10,000 per day.

Source of Funds

Payments from bank accounts not held by the user are prohibited.

• On receipt of payment, Satoshi Portal manually checks its origin to ensure that it comes from the user's bank account.

• Wire Transfer: The originator's name and address must match the user's details.

Returning Funds

If you need to return your funds to your bank account, please contact us via the Messages inbox of your Bull Bitcoin account. Please note that there is a 2% fee for voucher refunds.

Also called Money Transfer, a Wire Transfer is the best way to send amounts over $10,000 CAD. However, you will likely have to go to the bank in person in order to initiate the transfer.

To fund your account via wire transfer, simply upgrade your account to the ‘Verified’ level. To upgrade your account to the Verified Level, go to 'My account' and follow the steps in ‘Next Step’.

To prevent fraud, we may request an advanced KYC, such as ID or selfie.

If you see a message saying that your account is restricted, don’t worry, this only means that an advanced KYC is required. Simply contact us via your account internal messages box to let us know.

Once you have the Limited account level, head to "Fund your account" and select the "Cash or Debit at Canada Post" option. There, you will find instructions on how to use this feature.

Fees & Limits

How to Fund Your Account with Cash or Debit

1. Click on ‘Fund your account’

2. Select Cash or Debit at Canada Post

3. Locate the QR Code at the bottom of the page.

   1. Print or save this QR Code Canada Post

4. go to any Canada Post location

5. Ask the cashier to scan the QR code you saved

   1. You can explain the the cashier you would like to 'Pay a Bill'

6. Tell the cashier the amount you want to deposit

7. The cashier will ask to see a piece of government-issued ID and verify that the name on your ID matches the name on your Bull Bitcoin account.

8. pay with cash or debit card

9. The cashier will print a receipt. Keep it as your proof of payment.

10. the funds will be added to your Bull Bitcoin account balance within 30 minutes.

11. You are ready to buy Bitcoin!

Your QR Code

Your QR code will not change. You can re-use this code multiple times. Do not share this QR code with anyone else. Bull Bitcoin does not charge any fee for this deposit method. Canada post will charge you a flat fee for the service.

Canada Post Limits

Which verification option you should choose?

*Banks and Payment processors may have their own limits and restrictions. For more information, we advise contacting the funding provider before making any transaction.

The Recurring Buy is a feature that allows users to schedule and automate Bitcoin purchases. Dollar Cost Averaging (DCA) is a strategic approach wherein a user consistently allocates the same dollar amount to purchase Bitcoin, irrespective of its current market price.

When applied over a prolonged period, the average acquisition price of Bitcoin approaches the mean market price over that duration. The Recurring Buy feature seamlessly incorporates the Dollar Cost Averaging strategy by executing a “Buy Bitcoin” order based on the user's chosen interval, directly debiting the account balance and forwarding the acquired Bitcoin to the specified wallet.

Activation: The scheduling of these recurring transactions will commence immediately upon clicking "schedule".

Frequency Options: Users have the flexibility to determine the frequency of their purchases. Options include hourly, daily, or custom intervals, such as every 4 hours or every 5 days.

Initial Transaction: Upon activating the Recurring Buy, the first transaction is executed promptly. Subsequent transactions are scheduled based on the first minute of the hour following this initial transaction.

Order invoice page: When a Recurring Buy transaction is executed, it creates a Buy Bitcoin order, identically to standard “Buy Bitcoin” orders.

Flexibility and Cancellation: Users can alter the Bitcoin address for each transaction at their discretion. The Recurring Buy feature can be canceled at any point without any associated penalties.

Recurring Buy duration:

A Recurring Buy schedule will persist until:

• The user's balance is insufficient to support the next transaction, upon which the schedule will automatically terminate without any penalties.

• The user reaches their specified target amount.

• The user elects to halt the Recurring Buy feature.

Account Balance Requirements:Users are not obligated to maintain a balance that covers the entirety of the target amount for the Recurring Buy schedule.

Verification Required

To fund your account via an Email Money Transfer, wire transfer and Desjardins transfer, simply upgrade your account to the ‘Verified’ level.

To prevent fraud, we may request an advanced KYC, such as ID or selfie.

To upgrade your account to the Verified Level, go to 'My account' and follow the steps in ‘Next Step’.

Once approved, go to ‘Fund my account’ and follow the instructions.

If you see a message saying that your account is restricted, don’t worry, this only means that additional verification is required. Simply contact us via your account internal messages box to let us know.

You can fund your account as soon as your verification level is "verified".

• You no longer need to create funding orders to fund your Bull Bitcoin account using email money transfers! The funding order will be created automatically once the transfer is received.

• Make sure to always send the payments from your own bank account.

• Make sure that the name and email on the bank account matches the name of your Bull Bitcoin account.

How to...

1. Log into your Bull Bitcoin Account

2. Click on ‘Fund your account’

3. Select how E-mail money transfer and note the following information:-

   • Email money transfer address

     • transfer@accountfunding.ca

   • Transfer Code

   • Recipient name

     • Apaylo Finance Technology

   • Secret question

   • Secret answer

4. Log into your online banking account

5. and send an Interac e-transfer using the payment information listed above as follows:

   • ADDRESS = transfer@accountfunding.ca

   • NAME = Apaylo Finance Technology

   • COMMENT: (transfer code)

   • QUESTION: Use the secret question "What is my user number ?"

   • ANSWER: (Use the secret answer that starts with '00......')

Failure to write information exactly as you see them so will delay the deposit.

Fees And Limits

You can send up to $3000 CAD per day. (Some banks allow up to $10,000 per day).

Bull Bitcoin is an automated OTC desk. There is no order book. We do not match you, the buyer, with another seller. When you buy Bitcoin on Bull Bitcoin, you are purchasing Bitcoin diretly from Bull Bitcoin. Bull Bitcoin is non-custodial, which means that after you purchase the Bitcoin, we will be sending the Bitcoin right away directly to your own Bitcoin wallet.

Overview

Buying Bitcoin is a simple 3-step process. Simply follow the guide below to complete the necessary steps.

Step 1: Funding your account balance

• Before you can buy Bitcoin on Bull Bitcoin, you need to add funds to your Bull Bitcoin account balance. When purchasing Bitcoin, the funds will be deducted from your account balance.

• The account funding methods available to fund your account balance depend on your country.

• You can fund your account balance with Bitcoin. This is the same as selling Bitcoin to your account balance.

Step 2: use your own Bitcoin wallet

You cannot created a Buy Order without first having provided a Bitcoin address, because as soon as you confirm the order, the Bitcoin will be sent straight to your own Bitcoin wallet.You must download, install and secure your own Bitcoin wallet.

Recommended Bitcoin wallets

Step 3: Creating a Buy Order

There are four steps to creating an order:

1. Select an amount of fiat you want to spend or a precise amount of Bitcoin you want to receive.

2. Select the payment network you want to receive the payment in: - Bitcoin Network (regular Bitcoin transaction) - Lightning Network - Liquid Network

3. Add your Bitcoin address (unless using the Lightning Network)

4. Confirm the order

Business accounts require a little bit more customer due diligence. On-boarding may take a little bit longer but no longer than a day or two

Required Information

• Legal name of the business;

• Business address;

• Phone number;

• Business identification number (BIN) or Tax ID;

• Nature of the principal business;

• Beneficial owners: Name and address of the beneficial owners or the individuals who directly or indirectly own or control 25% or more of the company;

• Directors: Names of all directors of the company;

• Legal representative: Personal information up to the Level Verified of the beneficiary owner of the company and/or the person that will be authorized to use the account. (An ID could be required to complete the verification).

Required Documents

• Certificate of Incorporation or registration document;

• Company ownership or legal structure document;

Limits

• Minimum

• Fees

• Speed

Inbound Bill Payments for Outbound Bitcoin!

A whole new funding method allowing friction-less, automated payments to flow from your bank account directly to your Bull Bitcoin account has arrived. Yes, Inbound Bill Payments have landed! Effective immediately, you will be able to log in to your online banking platform, click ‘Pay a Bill’, and wipe that dirty fiat over to your Bull Bitcoin account, just as if you were paying a hydro or phone bill, and converting it to the soundest money ever created. A moment of monetary bliss!

As you can tell, we’re hyped about this option - and here’s why…

Most online banking services allow precise bill payment configurations. You can specify the amount, date, and frequency of your payments - Nothing new here, we know. But with the might of the Bull Bitcoin exchange, Inbound Bill Payments unleash a whole new way to increase your stack.

Recurring Buys

Whether sporadically or frequently, however, you choose to do it, Inbound Bill Payments mean you can finally set and forget - or as we like to call it - stack and track!

How to Setup Inbound Bill Payments

Depending on your bank, here’s what the process will look like. ⁠ ⁠STEP 1 - Login to your account on BullBitcoin.com and head over to FUND MY ACCOUNT

STEP 2 - Select ‘Inbound Bill Payment’

⁠STEP 3 - Once selected, you will be provided with payment details on the next page

STEP 4 - Log in to your online banking, select ‘Pay a Bill’, and enter your payment details.

STEP 5 - Once the payment has been made, your funds will be credited to your Bull Bitcoin balance.

Important Information

Bull Bitcoin’s official name (Satoshi Portal Inc.) will no longer appear on your bank records if you use this payment method and, from now on, when you use e-transfers. Don’t worry! This is completely normal. Unlike with wire transfers and previously with e-transfers, payments sent to Bull Bitcoin will now be going through an intermediary payment processor.

Inbound payments are available for most Canadian bank accounts. At Bull Bitcoin, there are no transaction limits on Inbound Bill Payments. Bill payments should be scheduled well in advance of any recurring buys to ensure smooth stacking. Payments will be credited to your account within 2-3 business days. Our Support team will be on standby to help you get set up and answer any questions you may have.

SEPA

Supported countries

Your bank or financial institution must be located in the SEPA region

SEPA Instant

What is the difference between "paying with Bitcoin" and "selling Bitcoin"

When you are using the "pay with Bitcoin" service, what you are really doing is selling Bitcoin to Bull Bitcoin in exchange for fiat currency. The difference is that instead of receiving the money in your Bull Bitcoin account or your bank account, you are asking Bull Bitcoin to send the money to someone else.

We are, in effect, converting your Bitcoin to fiat currency and sending the payment to a third party on your behalf.

Does the person I pay with Bitcoin need to sign-up to Bull Bitcoin?

No, the person you pay with Bitcoin does not need to sign-up with Bull BItcoin. In fact, they don't even need to know that you are paying them with Bitcoin.

How do I pay someone with Bitcoin

First, you must created a beneficiary. Then

Who can I pay with Bitcoin?

• 🇨🇦 Pay up to 14,000 billers from our biller list with Bitcoin

• 🇨🇷 Send a SINPE Movil payment to anyone in Costa Rica with Bitcoin

• 🇨🇷 Send a bank transfer (IBAN) in USD or CRC to anyone in Costa RIca with Bitcoin

• 🇪🇺 Send a SEPA or SEPA INSTANT payment to anyone in Europe with Bitcoin

• 🇲🇽 Send a SPEI payment to anyone in Mexico with Bitcoin

Choosing where to receive the fiat money

Do you want the fiat money to be added to your Bull Bitcoin account, or do you want the fiat money to immediately be sent to an external bank account or beneficiary?

There is one major reason why you might want to sell Bitcoin and receive the money in your Bull Bitcoin account balance: You want to buy the Bitcoin later.

If you don't intend to buy the Bitcoin back later, you might as well just send the fiat money directly to a beneficiary, whether it is your bank account, someone else's bank account, or a biller.

Withdrawing from your Bull Bitcoin account balance

After you have sold Bitcoin and received money into your Bull Bitcoin account balance, there are two things you can do:

1. You can buy Bitcoin back later from your account balance

2. You can withdraw the funds from your account balance and send the funds to your bank account.

How to Buy Bitcoin

1. Click on ‘Buy Bitcoin’.

2. Enter the amount of $CAD you want to spend. (Minimum buy amounts: Bitcoin - 200$, Lightning 5$, Liquid 25$)

• You will see the amount of bitcoins you will receive at the current exchange rate.

3. Add your Bitcoin address.

• We encourage everyone to use bech32 address format (native segwit, addresses starting with the "bc1" prefix). However, we also support P2PKH and P2SH addresses.

• You can also switch the toggle to the Liquid Bitcoin Network to receive “L-BTC”.

4.Click on ‘Create Buy Bitcoin order’.

• This will create an order invoice, on which you will see all the information about the transaction.

5.Verify the Bitcoin address and the amount.

• Read all the characters of your Bitcoin address to make sure you send the bitcoins to the correct address. Bitcoin transactions are irreversible.

6.Click ‘Confirm purchase’ to send the bitcoins.

• The rate is locked for 2 minutes. If the rate expires, click on ‘Refresh’ to get a new rate.

• You must click on ‘Confirm purchase’ to buy the bitcoins.

7.Check your Bitcoin wallet!

• Bitcoin transactions are sent in batches every hour or so.

• You can opt-out of a batch and receive the Bitcoin transaction faster by clicking on the ‘Express transaction’ button once the order is confirmed.

To revisit your order invoice, navigate to the "Financials" page and access the "Your orders" section.

What is the difference?

What are the fees?

How are the fees charged? - deducted from vs deducted to - choosing fiat fee vs bitcoin fee

What are the privacy implications?

Which one should I choose?

Legal entities

Depending on which country on are using Bull Bitcoin, you are will be entering into a business relationship with different legal entities.

Canada: Canadian users are entiering into a business relationship with Satoshi Portal Inc., a Canadian corporation headquartered in Calgary, Alberta.

Europe: If you located in one of the countries of the European Union, or one of the countries of the SEPA zone, or one of the countries of the EEA, you are dealing with Leonod SARL, a French company headquarterd in Lyon.

Costa Rica: If you are located in Costa Rica, you are dealing with Toro Pagos Limitata, a Costa Rican company headquartered in San Jose.

Mexico: If you are located in Mexico, you are dealing with Toro Pagos, a Mexican company headquartered in Mexico City.

What are beneficiaries?

Types depending on countries

COMING SOON

What using a non-custodial exchange means

You cannot deposit Bitcoin in a Bull Bitcoin account. There is no Bitcoin balance in your Bull Bitcoin account. As soon as you send Bitcoin to Bull Bitcoin, the funds are instantly converted to fiat currency.

This means that before you sell Bitcoin, you must first tell us where you want the fiat currency resulting from that Bitcoin sale to be sent.

When you sell Bitcoin to Bull Bitcoin, the ownership of the Bitcoin changes from you to Bull Bitcoin at this exact moment:

• If sending Bitcoin with a regular on-chain Bitcoin transaction: when the transaction is confirmed.

• If sending Bitcoin using the Lightning Network: when the Lightning payment is sucessful.

• If sending Bitcoin using the Liquid Network: when the transaction is confirmed.

Exchange rate lock-in

One of the major benefits of using Bull Bitcoin is that when you sell Bitcoin, the exchange rate is guaranteed as soon as you send a Bitcoin transaction.

When we say that an exchange rate is guaranteed, it means that no matter how long it takes for your Bitcoin transaction to confirm, we will honor the exchange rate in effect at the moment where your payment is detected by Bull Bitcoin:

• If sending Bitcoin with a regular on-chain Bitcoin transaction: when the unconfirmed transaction is included in the mempool of our Bitcoin Node.

• If sending Bitcoin using the Lightning Network: when the Lightning payment is detected by our Lightning Network node.

• If sending Bitcoin using the Liquid Network: when the unconfirmed transaction is included in the mempool of our Liquid Network Node.

Step 1: Selecting a beneficiary

Before selling Bitcoin on Bull Bitcoin, you must choose where you want to receive the funds. You have two options:

1. Convert funds to your account balance

2. Pay a bill or send money to a bank account

Step 2: Creating a sell Bitcoin order

Step 3: Send the Bitcoin

• Selet network etc

Our pricing model works like traditional currency exchanges

• When you buy Bitcoin, Bull Bitcoin sells its own inventory of Bitcoin to you. The price at which we sell Bitcoin to you is slightly higher then the price of Bitcoin at which we acquired it. The difference between those two prices is called our markup and that his how we make money.

• When you sell Bitcoin, Bull Bitcoin will buy the Bitcoin off of you at a slightly lower price then the price at which we will resell them. You are, in essence, our supplier of Bitcoin. The difference between the price we pay for your Bitcoin and the price at which we sell it is called our markup and that is how we make money.

Free account funding

• Bull Bitcoin does not collect fees from you when you fund your Bull Bitcoin account.

• It is possible that your bank will charge you fees for those transacitons. We are not responsible for those fees.

Free Bitcoin withdrawals

• When you buy Bitcoin on Bull Bitcoin, you do not have to pay Bitcoin withdrawal fees.

• In other words, Bull Bitcoin pays the Bitcoin network fee (also known as "mining fee) for you.

• In order to cut down on Bitcoin network fee costs, Bull Bitcoin will "batch together" the Bitcoin withdrawals of many of its users. In practice, tihs means that we are sending Bitcoin to multiple customers withing a single Bitcoin transaction.

• Our batched bitcoin withdrawals usually happen ever 2 or 3 hours.

• Lightning Network based withdrawals are always free. Bull Bitcoin will pay the Lightning Network routing fees for you.

• Liquid Network based withdrawals are always free. Bull Bitcoin will pay the Liquid Network federation fees for you.

Batching

Express withdrawal network fees

• If you decide to opt-out of scheduled withdrawals and select an express withdrawal, you will have to pay the Bitcoin network fee (aka "mining fee").

• Bull Bitcoin does not collect these transaction fees, they are sent directly to the Bitcoin miners.

• The amount of the express withdraw network fee is not decided by Bull Bitcoin, it is the always the current Bitcoin network fee required by Bitcoin miners to confirm a Bitcoin transaction with 1-2 blocks.

Interac e-transfer beneficiaries

Bull Bitcoin allows its users to send Interac e-transfers to anyone in Canada with Bitcoin!

An interac e-transfer beneficiary consists of two things:

1. The full name of your beneficiary

2. The email address of your beneficiary

The beneficiary can be you, or it can be someone else, that is not a problem!

How to send a payment to an Interac e-transfer beneficiary with Bitcoin?

1. In the "Sell Bitcoin" section of the app, start by choosing "Email Money Transfer" as the beneficiary type. You will then be prompted to create a Interac e-transfer beneficiary. If you already have the beneficiary saved in your account, you can simply select that beneficiary instead of re-entering the beneficiary's information.

2. Select the amount of Canadian dollars that you want the beneficiary to receive.

3. Add the Secret Question and Secret Answer that you will give to your beneficiary. When accepting the Interac e-transfer, your beneficiary will need the Secret Answer.

4. You can add a personalized memo to the e-transfer. This is something that the beneficiary will see. Because the interac e-transfer will be coming from Bull Bitcoin's bank account and not from your bank account, it can be important to add a memo so that the beneficiary knows that the payment was sent by you.

5. Create the Sell Bitcoin order.

6. Pay the Bitcoin invoice with a Bitcoin transaction, a Lightning Network payment or a Liquid Network payment.

7. Once your Bitcoin payment is confirmed, the e-transfer will automatically be sent to your beneficiary.

8. The beneficiary will receive an e-transfer email with a link to accept the e-transfer.

9. Using the secret answer added in the Bull Bitcoin app, the beneficiary will claim the e-transfer and the funds will be added to the beneficiary's bank account.

Can I send a payment to an Interac e-transfer beneficiary from my Bull Bitcoin account balance?

1. Introduction and Definitions

1.1 These Terms and Conditions ("Terms") govern the use of Bull Bitcoin services, software, website, and applications (collectively, the "Services") provided by the respective Bull Bitcoin entities ("we," "us," "our," or "Bull Bitcoin") as specified below:

• In Canada: Satoshi Portal Inc., a Canadian Corporation located in Alberta, registered under FINTRAC (Registration number M16730720) as a Money Service Business (MSB) dealing in virtual currencies.

• In European Union countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden): Leonod, a French Corporation registered under the AMF under the PSAN license (license number to be provided).

• In Costa Rica: Toro Pagos Limitada, a Costa Rican Corporation located in the Province of San Jose.

• In India: B Poonji, an Indian Corporation located in the State of Mumbai, registered with the FIU (registration number to be provided).

• In Mexico: Toro Pagos, a Mexican Corporation located in the State of Mexico, registered with the FIU (registration number to be provided).

1.2 "User," "you," or "your" refers to any individual or entity using our Services.

1.3 "Bitcoin" refers to the cryptocurrency known as Bitcoin (BTC), and may include transactions performed using the Bitcoin Network, the Lightning Network or the Liquid Network.

1.4 "Fiat currency" refers to government-issued currency that is designated as legal tender in its country of issuance.

2. Acceptance of Terms

2.1 By accessing, browsing, or using any of our Services, downloading and using the Wallet or the App, or creating an Account with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

2.2 If you do not agree to these Terms, you must immediately discontinue use of our Services.

2.3 We reserve the right to modify, amend, or change these Terms at any time, at our sole discretion. Any changes will be effective immediately upon posting on our website. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.

2.4 It is your responsibility to review these Terms periodically. We will make reasonable efforts to notify users of significant changes, but you should check our website regularly to view the current version.

3. Services Description

3.1 Bull Bitcoin offers two primary services:

a) Buy Bitcoin: The exchange of fiat currency for Bitcoin, with Bull Bitcoin ensuring delivery of Bitcoin to the user's specified Bitcoin wallet.

b) Sell Bitcoin: The exchange of Bitcoin for fiat currency, with Bull Bitcoin ensuring delivery of fiat currency to the user's specified fiat account.

3.2 Bull Bitcoin acts as the direct counterparty in all Bitcoin exchange transactions. We do not act as an intermediary between buyers and sellers.

3.3 Bull Bitcoin does not offer Bitcoin custody services. We do not hold, secure, or manage users' bitcoins on their behalf.

3.4 Any fiat payments or Bitcoin transactions associated with our Buy or Sell Bitcoin services are considered corollary activities to these primary services and do not constitute a payment processing service.

3.5 The maintenance of fiat currency denominated account balances is a corollary activity to these primary services.

4. Account Registration and Management

4.1 To use our Services, you must create an account and provide accurate, complete, and up-to-date information as requested during the registration process.

4.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.3 You agree to immediately notify Bull Bitcoin of any unauthorized use of your account or any other breach of security.

4.4 Bull Bitcoin reserves the right to refuse registration, suspend, or terminate accounts at our discretion, particularly if we suspect violations of these Terms or applicable laws.

5. Account Balance

5.1 Bull Bitcoin maintains fiat currency account balances for its users solely for the purposes of: a) Purchasing Bitcoin b) Withdrawing fiat currency to a bank account belonging to the user

5.2 Users are prohibited from: a) Withdrawing funds from their account balance to a third-party bank account b) Leaving funds in their account balance for longer than strictly necessary to complete a Bitcoin purchase or fiat withdrawal

5.3 Bull Bitcoin account balances are not insured and do not constitute a bank account, trust account, or payment service provider account.

5.4 Users acknowledge the risks associated with maintaining a Bull Bitcoin account balance, including potential unauthorized access, hacking, fraud, or theft.

5.5 It is the user's responsibility to secure access to their Bull Bitcoin account. We provide second-factor authentication (2FA) to enhance account security, which users are strongly encouraged to enable and use.

5.6 Bull Bitcoin is not responsible for any damages resulting from unauthorized access to a user's account, except in cases of gross negligence on our part.

5.7 When adding funds to a Bull Bitcoin account balance, users must send funds exclusively from their own bank account. Funds from unregistered or foreign bank accounts may be denied and refunded, subject to applicable fees.

5.8 Bull Bitcoin may temporarily restrict access to the account balance if we believe the user is in breach of these terms and conditions, or if we believe the user's account has been compromised, or if we believe the user is the victim of attempted fraud, or if we are compelled to do so by law.

6. Buy Bitcoin Service Rules

6.1 The Buy Bitcoin service constitutes an agreement whereby Bull Bitcoin will deliver the specified amount of Bitcoin to the address, Liquid address, or Lightning Network invoice provided by the user, in exchange for the agreed-upon amount of fiat currency.

6.2 Users must provide a Bitcoin address, Lightning Network invoice, or Liquid network address from a wallet under their full and exclusive control. Providing addresses belonging to third parties is strictly prohibited, unless requested and approved by Bull Bitcoin.

6.3 The transaction is considered completed once the Bitcoin payment is sent by Bull Bitcoin to the provided address or invoice.

6.4 Users are solely responsible for the accuracy of the provided wallet information and the security of their Bitcoin wallet.

6.5 All Bitcoin sales are final and non-refundable. The Bitcoin exchange rate is guaranteed upon confirmation of purchase and cannot be altered.

6.6 The price of Bitcoin quoted by Bull Bitcoin in the context of its Buy Bitcoin service includes a "markup" and may and is available for review at bullbitcoin.com/rates.

6.7 Bitcoin payout transactions may be batched and scheduled. Users may opt for express withdrawal, subject to additional fees.

6.8 Bull Bitcoin is not liable for transaction confirmation delays and provides no guarantee of quick confirmations.

6.9 For Lightning Network purchases, Bull Bitcoin cannot guarantee successful payment due to potential network or wallet issues. Users are responsible for ensuring their Lightning Network wallet can receive payments from Bull Bitcoin.

7. Sell Bitcoin Service Rules

7.1 The Sell Bitcoin service constitutes an agreement whereby Bull Bitcoin purchases Bitcoin from the user in exchange for an agreed-upon amount of fiat currency, to be delivered according to the user's payment instructions.

7.2 Users may instruct Bull Bitcoin to: a) Receive the fiat currency payment in their Bull Bitcoin account balance b) Send the fiat currency payment to their own bank account c) Send the fiat currency payment to a third party's bank account or payment account

7.3 Bull Bitcoin generates a price quote, including a Bitcoin address, Liquid address, or Lightning Network invoice, for the user to send payment. Price quotes expire after 5 minutes.

7.4 The Bitcoin exchange rate is locked when the unconfirmed Bitcoin transaction is detected on the blockchain.

7.5 The purchase is considered completed only when Bitcoin transactions are confirmed on the blockchain. Bull Bitcoin will not send fiat currency payments until confirmation.

7.6 Ownership of Bitcoin is transferred to Bull Bitcoin upon confirmation of the Bitcoin payment.

7.7 Every sale of Bitcoin to Bull Bitcoin is final and non-refundable.

7.8 Users are strictly prohibited from canceling unconfirmed transactions sent to Bull Bitcoin through any mechanism, including RBF or double spending. Violations may result in financial penalties and account restrictions.

8. Know Your Customer (KYC) and Compliance

8.1 Users must submit personal information required for "know your client" and anti-money laundering verifications before using Bull Bitcoin services.

8.2 Bull Bitcoin reserves the right to: a) Prevent users from using services b) Request additional information c) Restrict or terminate accounts

if we suspect violations of these Terms, applicable laws, or if provided information is inaccurate or misleading.

8.3 Users are responsible for the accuracy and completeness of their personal information, including but not limited to email address, telephone number, name, address, date of birth, identity documents, and proof of residence documents.

8.4 Periodic reviews and updates may be required to ensure compliance with Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) procedures.

8.5 Bull Bitcoin is committed to complying with all applicable local, state, national, and international laws, including anti-money laundering (AML) and counter-terrorist financing (CTF) regulations.

9. Limitation of Liability

9.1 To the fullest extent permitted by applicable law, Bull Bitcoin and its affiliates, officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the Services and your use thereof.

9.2 Bull Bitcoin shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses resulting from: a) The use or inability to use the Services b) Unauthorized access to or alteration of your transmissions or data c) Statements or conduct of any third party on the Services d) Any other matter relating to the Services

9.3 Users expressly understand and agree that their use of the Services is at their sole risk. The Services are provided on an "AS IS" and "AS AVAILABLE" basis.

9.4 Bull Bitcoin is not responsible for: a) User errors, such as incorrect Bitcoin addresses b) Fluctuations in Bitcoin value or potential losses c) Losses due to user error, such as forgotten passwords or failed device backups d) Any damages resulting from events beyond our control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials

9.6 Fraud and Scam Disclaimer

9.6.1 Bull Bitcoin explicitly disclaims any responsibility or liability for any losses, damages, or harm incurred by users as a result of scams, frauds, or any other deceptive practices perpetrated by third parties in connection with the use of our Services.

9.6.2 Users acknowledge and agree that:

a) Bull Bitcoin does not have any obligation to investigate, verify, or ensure the legitimacy of any transaction, counterparty, or purpose for which a user may be utilizing our Services, in excess of our obligations under Money

b) The user bears sole responsibility for conducting due diligence on any transaction, investment opportunity, or third party with whom they interact while using Bull Bitcoin's Services.

c) Bull Bitcoin does not endorse, guarantee, or vouch for the integrity, reliability, or legitimacy of any person, entity, or purpose for which a user may be buying or selling Bitcoin through our Services.

d) Bull Bitcoin is not responsible for identifying, preventing, or protecting users from potential scams, frauds, or other deceptive practices that may be associated with the use of cryptocurrencies or our Services.

9.6.3 Users expressly waive any right to hold Bull Bitcoin liable for losses or damages resulting from:

a) Falling victim to investment scams, Ponzi schemes, or other fraudulent activities.

b) Voluntarily sending Bitcoin or fiat currency to third parties, regardless of the purported purpose or promise of return.

c) Being coerced, manipulated, or deceived into using Bull Bitcoin's Services for any fraudulent or illegal purpose.

d) Any other form of deception or fraud perpetrated by third parties in connection with the use of our Services.

9.6.4 Bull Bitcoin strongly advises users to:

a) Exercise extreme caution and skepticism when dealing with third parties or investment opportunities.

b) Never share account credentials, private keys, or other sensitive information with anyone.

c) Be wary of promises of high or guaranteed returns on investments.

d) Conduct thorough research and seek independent professional advice before engaging in any significant financial transactions or investments.

9.6.5 While Bull Bitcoin may, at its sole discretion, take steps to educate users about potential risks or to implement measures aimed at reducing fraudulent activities on our platform, users acknowledge that such efforts do not create any duty or obligation on the part of Bull Bitcoin to prevent or protect users from fraud or scams.

9.6.6 In the event that a user suspects they have been the victim of a scam or fraud, they should immediately:

a) Cease all further interactions with the suspected fraudulent party.

b) Report the incident to appropriate law enforcement authorities.

c) Contact Bull Bitcoin's customer support to report the incident, understanding that while we may investigate and potentially take action to protect our platform, we are not obligated to assist in recovering lost funds or rectifying the user's situation.

9.6.7 This disclaimer of liability for fraud and scams shall be interpreted broadly and shall apply to the fullest extent permitted by applicable law.

10. Prohibited Use

10.1 Users are strictly prohibited from: a) Using Bull Bitcoin services for any illegal or unauthorized purpose b) Creating or operating multiple accounts c) Providing false or misleading information d) Impersonating or misrepresenting affiliation with any person or entity e) Attempting to circumvent any security measures or restrictions f) Engaging in any activity that interferes with or disrupts the Services g) Using the Services for money laundering, terrorist financing, or other criminal activities h) Attempting to manipulate or exploit the Services or exchange rates i) Transferring funds to or from entities known for fraudulent behavior j) Interacting with loan providers demanding cash or Bitcoin collateral k) Engaging in any activities associated with scams or malicious intentions

10.2 Violations of these prohibitions may result in immediate termination of your account, forfeiture of any funds or Bitcoin held in your account, and potential legal action.

11. Intellectual Property Rights

11.1 The Services and its original content, features, and functionality are and will remain the exclusive property of Bull Bitcoin and its licensors.

11.2 The Services are protected by copyright, trademark, and other laws of both the country in which Bull Bitcoin operates and foreign countries.

11.3 Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Bull Bitcoin.

12. Indemnification

12.1 You agree to defend, indemnify, and hold harmless Bull Bitcoin and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: a) Your use of and access to the Services b) Your violation of any term of these Terms c) Your violation of any third-party right, including without limitation any copyright, property, or privacy right d) Any claim that your use of the Services has caused damage to a third party

12.2 This defense and indemnification obligation will survive these Terms and your use of the Services.

13. Governing Law and Dispute Resolution

13.1 These Terms shall be governed and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.

13.2 Any dispute arising out of or relating to these Terms, or the breach thereof, shall be settled by arbitration administered by [Arbitration Authority] in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

13.3 The place of arbitration shall be [City, Country]. The language of the arbitration shall be English.

13.4 Any dispute resolution proceedings, whether in arbitration or court, will be conducted only on an individual basis and not in a class, consolidated or representative action.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

15. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published by Bull Bitcoin on the Services, shall constitute the entire agreement between you and Bull Bitcoin concerning the Services.

16. Contact Information

If you have any questions about these Terms, please contact us at:

contact@bullbitcoin.com

By using Bull Bitcoin services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Last updated: 2024-08-01

• Name

  • Error, married, divorced.

  • Telephone

  • email address

• Batching

• Wallet issues

• Lightning

• Did you use your own wallet?

How can I export my orders in a csv file?

If you need a CSV file of your orders, go to ‘My Account’ - ‘Financials, and click on ‘Export my orders’.

Once downloaded, you can open the csv file with any spreadsheet app like Excel, Google Sheet or LibreOffice. Then, go to ‘Data’ - ‘Split text to columns’ and select Semicolon or ; to split the text in columns.

This Privacy Policy outlines our practices regarding the collection, utilization, and disclosure of your information while you engage with our services. It is crucial to read this Privacy Policy alongside any other privacy notice we may provide when collecting or processing your personal data. This ensures that you have a complete understanding of how and why we utilize that data.

Data Privacy Contact

For any privacy-related inquiries, please reach out to our Data Privacy Manager at: contact@satoshiportal.com.

Please note that while we provide translations of our Privacy Policy for your convenience, in the event of any discrepancy or conflict, the English language version shall prevail.

Last update: 2024-01-17

1. Definitions

• Personal Data: Any information relating to an identified or identifiable individual.

• Processing: Any operation performed on personal data, such as collection, storage, use, or disclosure.

• Data Controller: The entity that determines the purposes and means of processing personal data.

• Data Processor: The entity that processes personal data on behalf of the data controller.

2. Consent

General Consent

We only use your information with your consent or as authorized by law. We obtain your consent to collect, use, disclose, and store your personal information when you:

• Register for an account

• Use our services

• Request to verify your identity to upgrade to the Verified level

• Communicate or interact with us.

By using our services, you - the "User" - give your affirmative consent to the practices stated in this Privacy Policy. This includes complying with all related terms and conditions as well as adhering to applicable laws and regulations. Your consent, which supersedes any previous versions, remains valid throughout your relationship with Satoshi Portal. If you disagree with any part of the Privacy Policy, we respectfully advise against utilizing our Services.

3. Legal Bases for Processing

We process your personal data based on the following legal bases:

• Consent: Where you have given us explicit permission to process your data for specific purposes.

• Performance of a Contract: Where processing is necessary for the performance of a contract with you.

• Legal Obligations: Where we are required to process your data to comply with legal obligations.

• Legitimate Interests: Where processing is necessary for our legitimate interests, provided your interests and fundamental rights do not override these interests.

4. Information We Collect

Here's a detailed breakdown of the types of information we collect during your interaction with our services, why we collect it, and when we may share it with third parties.

Personal Information

• Email address: We collect email addresses to enable users to log in to the Bull Bitcoin application, confirm transactions, contact users, and send updates. Your email address may be shared with identity verification services and payment service providers.

• First and last name: We collect your full name to comply with KYC/AML regulations, verify residency, prevent fraud, and facilitate transactions. Your name may be shared with identity verification services and payment service providers.

• Phone number: We collect your phone number for KYC/AML compliance, fraud prevention, and as an additional contact method. Your phone number may be shared with identity verification services and payment service providers.

• Residential address: We collect your address for KYC/AML compliance and residency verification. Your address may be shared with identity verification services and payment service providers.

• Date of birth: We collect your date of birth for KYC/AML compliance. Your date of birth may be shared with identity verification services and payment service providers.

• Occupation and source of funds: We collect your occupation for KYC/AML compliance. This information is not shared.

• IP address and device information: Automatically collected for account security and fraud prevention. This information may be shared with identity verification services.

• Identification documents and selfies for manual verification: Collected for KYC/AML compliance. This information is not shared.

• Identification documents and selfies for automated verification: Collected for KYC/AML compliance and fraud prevention. This information may be shared with identity verification services and payment service providers.

Identity Verification Services

• MaxMind Inc: IP address, browser information, and email address may be shared for fraud prevention.

• Telesign Corporation: Phone number may be shared for fraud prevention.

• ESC Corporate Services Ltd: Name, address, date of birth, and phone number may be shared for identity verification. Data is deleted 24 hours after submission.

• Incode Technologies: ID and face verification data shared for identity verification. Data is deleted 30 days after review. Incode uses 256-bit TLS encryption and is SOC 2 Type II Compliant.

Payment Service Providers and Banks

• When sending money to Bull Bitcoin, your bank or payment service provider collects your information.

• For withdrawals or bill payments, we share payment information with our processing partners or banks.

Bull Bitcoin Orders and Transaction Data

• Transaction Logs: Collected and stored for compliance, accounting, and user information.

• Bitcoin Addresses: Collected for transaction purposes and fraud prevention.

• Bitcoin Transaction IDs: Collected and stored for compliance, user information, and fraud prevention.

Communications

• Communications via Bull Bitcoin platform are retained for audit purposes, customer service improvement, fraud prevention, and user information. Data is not shared unless required by law.

Information Shared with FINTRAC

• This only applies to Canadian users.

• Suspicious Transactions: Reports submitted for suspected money laundering or terrorist financing.

• Large Virtual Currency Transactions: Reports for transactions of $10,000 or more, or multiple transactions totaling $10,000 within 24 hours.

Legal Requests

• Data may be shared with regulatory authorities, self-regulatory organizations, law enforcement, or third parties if required by law.

5. Data Protection, Storage, and Retention

We are committed to keeping your information safe. We employ technological and administrative safeguards to protect your data. However, no service can be completely secure. If you have concerns about a data breach, please contact us immediately.

We retain your personal information as necessary, subject to applicable laws and regulations, generally for 5 to 7 years post-last transaction.

Data is securely deleted or de-identified after the retention period. Deletion permanently erases data, while de-identification prevents identification of individuals.

If your personal data is transferred outside of your jurisdiction, we ensure it is protected by appropriate safeguards such as adequacy decisions, standard contractual clauses, or other mechanisms.

Our services are not for individuals under 14. We do not collect data from children under 14 without parental consent. If a child provides data without consent, we remove it and terminate the account.

6. Your Rights to Your Data

You have the right to access and obtain a copy of your personal data. If information is inaccurate, you can request changes. Requests must provide enough detail for us to identify the information.

You may object or withdraw consent to our data processing under certain conditions. Removing consent may impact our ability to serve you and may be subject to legal limitations.

You can unsubscribe from promotional emails by clicking the “Unsubscribe” link in the email or contacting us.

To exercise your rights, contact us via the chat box of your Bull Bitcoin account.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device.

• Essential Cookies: Necessary for the operation of our website.

• Performance Cookies: Collect information about how you use our website.

• Functional Cookies: Remember your preferences and personalize your experience.

• Targeting Cookies: Deliver advertisements relevant to you and your interests.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our services.

8. Jurisdiction-Specific Information

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). This includes:

• Lawful Basis for Processing: Processing personal data based on consent, contract, legal obligation, legitimate interests, or other lawful bases.

• Data Subject Rights: EU users have the right to access, rectify, erase, restrict, and object to the processing of their personal data. They also have the right to data portability.

• Data Protection Officer (DPO): We have appointed a DPO to oversee GDPR compliance. You can contact our DPO at dpo@satoshiportal.com.

• Data Breach Notification: In the event of a data breach, we will notify affected individuals and relevant authorities as required by GDPR.

• International Transfers: Personal data transferred outside the EU is protected by appropriate safeguards such as standard contractual clauses.

For users in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). This includes obtaining consent for data collection and ensuring data is protected and used appropriately.

For users in Costa Rica, we comply with the Ley de Protección de la Persona frente al Tratamiento de sus Datos Personales (Law No. 8968). This includes ensuring data is collected, processed, and stored in accordance with the law.

For users in Mexico, we comply with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP). This includes obtaining consent for data collection and ensuring data is protected and used appropriately.

9. Updates to Our Privacy Policy

We may update this Privacy Policy occasionally. Significant changes will be communicated via our website. Changes are effective as of the date indicated on the Privacy Policy.